Civic Design


Kiran Jain is an attorney for the City of Oakland focused on urban development and civic innovation through her real estate, technology and municipal law practice. She is a past board member of the League of California Cities’ Municipal Law Institute. Prior to joining the City of Oakland, Kiran practiced finance, real estate, land use, environmental, and corporate law at Bingham McCutchen, representing Fortune 500 companies, commercial lenders, real estate developers and public agencies.

Kiran also has experience with tech start-ups. She served as the founding attorney for and helped launch LawPivot, a crowdsourced platform for those seeking legal advice acquired by RocketLawyer. She currently serves on the board of MotherCoders, a tech orientation program designed for moms, and as a mentor for San Francisco’s Entrepreneur in Residence Program to promote development of technology-enabled products and services for government.

Kiran is a 2012 Leading by Design fellow at the California College of the Arts, focused on redesigning government through her latest project, the Civic Design Lab.

About This Session

Real change and innovation begins with understanding people's needs, wants, and values — as much for those inside government as for those they serve. When building 21st century government services, human-centered design must be at the heart of decisionmaking.
That's what motivated Kiran Jain, City Attorney for the City of Oakland and founder of the Civic Design Lab, to hold a series of workshops in Oakland focused on using design processes to rethink a cumbersome government process that touches many departments and agencies: Special Event Permitting. Bringing together colleagues from the Police Department to the communications office, they collaborated to analyze, ideate, design, and prototype a new streamlined permitting process that works better for everyone.
Join us for an online presentation and Q&A with Kiran Jain to learn how the design workshop worked in Oakland, what was achieved, and how you could adapt this approach in your own government organization to be applied to a civic design issue that affects you.

This session originally aired January 15, 2014.